Outsourced Customer Support Solutions

Are you looking to focus on your long-term goals while ensuring outstanding customer support for your users? Helixraycan help you achieve that vision through our outsourced customer support services. We offer a variety of solutions that provide you with the time and flexibility to stay focused on growing your business while keeping your customers satisfied.

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With the Right Outsourcing, Great Things Can Happen

Partnering with the right experts can unlock new opportunities for your business. Streamline operations, reduce costs, and focus on what truly matters while skilled professionals handle the rest. Customize this section to share how outsourcing can drive efficiency and growth, helping businesses like yours thrive in a competitive market.

Helixray CSaas Services

Call Center Outsourcing

Outsource your call center fully or during peak hours with Helixray to cut wait times, prevent dropped calls, and boost conversions efficiently.

Telephone Answering Services

Helixray’s virtual receptionists handle calls, transfers, orders, appointments, messages, escalations, and support to keep your business running smoothly.

Technical Support Outsourcing

Expand your in-house team with Helixray’s technical support experts, ensuring seamless operations, faster issue resolution, and enhanced customer satisfaction.

Social Media Customer Service

Boost customer satisfaction with Helixray’s outsourced customer service for your social media accounts, ensuring fast responses and seamless support.

Live Chat Support Outsourcing

Helixray offers live chat support outsourcing, keeping your business available 24/7 because 51% of customers expect instant assistance anytime.

E-mail Handling Service

Helixray provides expert email handling and after-hours answering services, ensuring prompt responses and seamless support even outside business hours.

Fintech Support

Navigate the complexities of the financial technology landscape with ease. We provide fintech support to ensure, allowing you to focus on innovation.

Back Office Support

Outsource your back office team support with Helixray to cut costs, enhance efficiency, and scale your business seamlessly with expert tech solutions.

Help Desk Outsourcing

Scale your team effortlessly with Helixray’s help desk outsourcing, ensuring fast, reliable support while reducing costs and improving customer experience.

eCommerce Support

We handle customer inquiries, order management, and returns, so you can focus on growing your business. Let us take care of your customers.

Outsourced IT Support

Reduce costs and facilitate growth by outsourcing your IT support. Focus on expanding your business while we ensure your technology is running smoothly and efficiently.

Describe your need

Tell us more about your customer support bottlenecks and we will create a custom tailored solution just for you.

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Kickoff Meeting
1 hr
Free
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Support Isn’t Optional

It’s Your Brand’s Superpower

Starter Support
149€
Every month
Reliable help for everyday challenges.
Valid for 12 months
- Email + Live Chat (24hr response)
- Up to 50 support requests/month
- Access to Knowledge Base
- Light Troubleshooting
- Monthly Progress Review
Standard Support
349€
Every month
Stay on top of issues with proactive help.
Valid for 12 months
- Email + Live Chat (shitft based response)
- 100 requests/month
- Knowledge Base Access
- Troubleshooting & Fixes
- Service level agreement
- Monthly Progress
Priority Support
699€
Every month
Full-service, around-the-clock care.
Valid for 12 months
- 24/7 Email, Chat & Phone Support (4hr response)
- Unlimited Requests
- Dedicated Account Manager
- System Optimization & Advanced Troubleshooting
- Exclusive Tools & Resources
- Service level agreement
- Weekly Progress Review

Trusted Among Industry Leaders

At Helixray, we are trusted by industry leaders for delivering cost-effective solutions that drive growth. Our tailored strategies ensure businesses achieve lasting success and stay ahead of the competition.

Affordable Solutions, Exceptional Results

At Helixray, we are committed to serving your customers with cost-effective solutions that don’t compromise on quality. We understand the challenges of managing a business on a budget, which is why we focus on delivering affordable services that drive real results. Our tailored strategies help you reach your goals efficiently, ensuring that every dollar spent brings maximum value and measurable success.

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